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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Pharmacy First enables community pharmacists to supply prescription-only medicines to treat seven common health conditions without the need to visit a GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Book a GP Appointment
There are always appointments available for the same day if you wish to be seen urgently, although these may not necessarily be with your preferred doctor.
Many health issues can be resolved over the phone or by video link and it is important that we have your up to date phone number.
If you feel that your problem is urgent and you need to be seen the same day, please advise the receptionist who will triage and book an appointment with appropriate clinician e.g. Doctor, Advanced Nurse Practitioner or Paramedics.
Whilst we encourage continuity, patients may consult any member of the team.
Upon arriving, please check in that you have arrived at the check in screen at the entrance.
Patients should only attend the hospitals A&E department if they feel that their problem is an emergency requiring emergency hospital treatment.
Ways to book
1. Via our online appointment system
3. Telephone: 020 8813 5346
Other Appointments
Nursing Services
The practice nurse provides a wide range of services during surgery opening hours. Please make an appointment with the receptionist. When booking your appointment with the nurse it is helpful if you can state your reason for seeing her so that we can book the appropriate amount of time.
Practice Pharmacists
We have practice based pharmacist who are experts in all medicines related issues. In addition, they see patients face to face to help manage a health issues such as Hypetension, pre-diabetes and Diabetes and Asthma/COPD.
Health Care Assistants
Our Health care assistants help with Phlebotomy services, ECGs, ABPM monitoring, Spirometry, NHS and other Health checks.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Requests for home visits should be made before 10am where possible.
Telephone: 020 8813 5346
A doctor or nurse may phone you back as it may be that your problem can dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Text Messaging Reminders
You can now register to receive information by text message on your phone regarding appointments and healthcare. It is important that we have your up to date telephone numbers.
If you wish to register for this messaging service please fill out the consent form. Copies can be picked up in the hall or ask a member of staff.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
1. Telephone us on 020 8813 5346.
2. Cancel using our online services
Missed Appointments and DNAs
Missed Appointments
Some patients are not keeping their appointments with the GP or nurse. Surgeries are particularly busy, so be sure to keep to your appointment time and cancel it if you need to; missed appointments waste precious GP or nurse time and resources.
DNAs
Did Not Attend (DNA) i.e. when a patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effect of these are:
- An increase in waiting time for the routine appointments.
- An increase of patients not being able to see a GP or nurse.
- Frustration for both staff and patients.
- A waste of valuable resources.
Wasted Appointments
We have noticed recently that we have had quite a few appointments wasted by patients not informing us that they are unable to attend. This does have an effect on our other patients who do need to see a GP but are not able to due to the surgeries being fully booked.
Please remember that if you have booked an appointment and you know you are not going to be able to make it please contact the surgery and cancel that appointment. Hence freeing up this time for someone who may be in great need to see one of our GP's or Nurses.
Due to an increase in the number of wasted appointments due to failing to attend without informing the surgery, it has become necessary to implement the following policy. If you fail to attend 2 consecutive appointments then you will be sent a letter informing you of our concerns and stating that if another appointment is missed you may be removed from the practice list. If a third appointment is missed, you will be sent a similar letter but informing you that you will be removed from the practice and will have to find an alternative doctor.
Repeated failure to attend booked appointments is a significant waste of NHS resources.
Chaperones
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, for example a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Out of Hours
Enhanced Access
There are now appointments with GPs and nurses available to book outside of the standard GP practice opening hours.
Ask at reception desks for availability.
The Confederation Hillingdon Pembroke Centre
90 Pembroke Road
Ruislip
HA4 8NX
01895 547386
- Weekdays: 9am to 8:30pm
- Saturday: 9am to 5pm
- Sunday: Closed
The High Street Practice
Yiewsley Health
20 High St West Drayton UB7 7DP
01895 422292
- Weekdays: 8am to 6:30pm
- Saturday: Closed
- Sunday: Closed
Central Uxbridge Surgery
George Street
Uxbridge
UB8 1UB
01895 231925
- Weekdays: 8am to 6:30pm
- Saturday: 9am to 4pm
- Sunday: 9am to 12pm
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.